Terms of Sales

1. PREAMBLE

1. 1. LJVO, a simplified joint-stock company with a share capital of 3,000 euros, whose registered office is located at 21 rue Gérando, 75009 Paris and registered under number 533 862 587 in the Paris Trade and Companies Register, markets under the brand name La Blouse de Lyon (hereinafter " La Blouse de Lyon ") professional ready-to-wear items as well as all fashion items and accessories (the " Products " or the " Product ") intended for individuals (the " Buyers " or the " Buyer ").

1. 2. All use of the La Blouse de Lyon website www.lablousedelyon.com (the " Website ") is governed by these General Terms and Conditions of Sale (" GTC "). For the purposes of these GTC, the Buyer and La Blouse de Lyon are individually or collectively referred to as the Party or the Parties.

1. 3. By ordering a product offered for sale on the Website, the Buyer fully and completely accepts these Terms and Conditions, which the Buyer acknowledges having read prior to placing their order.

1. 4. La Blouse de Lyon reserves the right to modify these Terms and Conditions at any time by publishing a new version on the Website. However, the Terms and Conditions applicable to the order are those accepted by the Buyer at the time the order is placed.

1. 5. These General Terms and Conditions apply to the exclusion of all other conditions, including those applicable to sales in stores or through other distribution and marketing channels.
   6. These Terms and Conditions apply to the parties on the date the order is validated. They remain applicable for the duration necessary to fulfill the order, until the expiry of the guarantees and obligations of La Blouse de Lyon.

2. PRODUCT INFORMATION

1. 1. The Products governed by these Terms and Conditions are those listed on the La Blouse de Lyon website and indicated as sold and shipped. They are offered subject to availability.

1. 2. The Products are described and presented as accurately as possible. However, if any errors or omissions have occurred in this presentation, La Blouse de Lyon cannot be held liable.

1. 3. Product photographs are not contractual.

1. 4. For any information or questions, La Blouse de Lyon's customer service is available by email: order@lablousedelyon.com

3. PRODUCT ORDERS AND STEPS TO COMPLETE AN ONLINE ORDER

1. 1. The Buyer has the option to place their order online, from the online catalogue, for any Product, within the limits of available stock.

   2. To place an order, the Buyer must follow these steps:

2. Access the website,
3. Follow the instructions on the website,
4. Complete the order form including the delivery address for the Products,
5. Check the form's control elements and, if necessary, identify and correct any errors.
6. Then confirm the order and the total amount to pay.

1. 3. The Buyer will receive an email confirmation of payment for the order.

1. 4. The sale will be considered final upon receipt of full payment by La Blouse de Lyon. All orders imply acceptance of the prices and descriptions of the Products available for sale. Any dispute regarding this will be addressed within the framework of a possible exchange and the guarantees mentioned below.

1. 5. If an ordered Product is unavailable, the Buyer will be notified by email as soon as possible. La Blouse de Lyon will offer the Buyer the option of either ordering a replacement item shown on the Website or cancelling the order. The order for the unavailable Product will then be cancelled and a refund issued, if applicable. If the order includes multiple Products, the remainder of the order will remain valid and final.

1. 6. In certain cases, including non-payment, incorrect address, other problems with La Blouse de Lyon's account, or if the order seems abnormal (particularly in view of the quantities ordered), placed in bad faith or for any other particular reason, and especially if there is a dispute with the Buyer concerning payment for a previous order, La Blouse de Lyon reserves the right to refuse the Buyer's order until the problem is resolved.

1. 7. All orders placed on the Website are solely for the Buyer's personal use. Consequently, the Buyer or the recipient of the products shall refrain from any partial or total resale of the Products.

1. 8. For any questions regarding order tracking, the Buyer must send an email to the following address – order@lablousedelyon.com

4. PRICE

1. 1. La Blouse de Lyon reserves the right to change its prices at any time but undertakes to apply the prices in effect at the time of the order, subject to availability on that date.

1. 2. Prices are shown in euros. They do not include delivery charges, which are billed separately and shown before order confirmation. Prices include VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

1. 3. The price is payable in full and in a single payment at the time of ordering on the Website. Under no circumstances may the sums paid be considered as a deposit or down payment.

1. 4. If one or more taxes or contributions, particularly environmental ones, were to be created or modified, whether increased or decreased, this change may be reflected in the selling price of the Products.

1. 5. Customs duties, local taxes, import duties, or state taxes may be required in certain cases. These duties and amounts are not the responsibility of La Blouse de Lyon. They will be at the Buyer's expense and responsibility. La Blouse de Lyon advises the Buyer to inquire about these matters with the relevant local authorities.

5. PAYMENT TERMS

1. 1. Payment is due in full upon ordering, according to the following methods: credit card, bank transfer, or PayPal. Payments by check are not accepted.

1. 2. Once the Buyer has made the payment, the amount is immediately debited after verification of this information. In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable once activated.

1. 3. By providing their credit card information, the Buyer authorizes La Blouse de Lyon to debit their credit card for the total amount of the order.

1. 4. The Buyer confirms that they are the cardholder of the credit card to be debited and that the name on the card is indeed their own. They provide the card number and expiry date, and, if applicable, the security code. If the debit cannot be confirmed, the transaction will be immediately canceled and the order will be voided.

1. 5. The occurrence of an unpaid amount due to fraudulent use of a bank card will result in the recording of information associated with this failure with a payment incident file implemented by a third-party organization.

6. DELIVERY METHODS

1. 1. The Products are delivered to the address provided by the Buyer when placing the order; the Buyer is responsible for ensuring its accuracy. Any package returned to La Blouse de Lyon due to an incorrect or incomplete delivery address will be reshipped at the Buyer's expense. The Buyer may request that the invoice be sent to the billing address rather than the delivery address.

1. 2. Products are delivered within France, Europe, or to non-European countries by a carrier chosen by La Blouse de Lyon. Delivery costs and times may vary depending on the delivery destination and the size or weight of the products ordered.

1. 3. Except in cases of force majeure or during periods of closure of the online store which will be announced on the Website, shipping times will be, within the limit of available stocks, those indicated on the order confirmation email.

1. 4. If the Buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the package to be collected at the location and within a specified time.

1. 5. In the event of a delivery delay exceeding seven (7) days after the agreed delivery date, the Buyer may cancel the order in question by email ( order@lablousedelyon.com ) or by registered letter with acknowledgment of receipt to La Blouse de Lyon – 21 rue Gérando, 75009 Paris, France. The contract will be considered terminated upon receipt by La Blouse de Lyon of the email or registered letter informing it of this termination, unless La Blouse de Lyon has fulfilled its obligations in the meantime. In this case, when the contract is terminated, La Blouse de Lyon is required to reimburse the Buyer for all sums paid, no later than fourteen (14) days following the date on which the contract was terminated.

7. PRODUCT CONFORMITY

1. 1. The Buyer is required to check the condition of the packaging and the items upon delivery. If, at the time of delivery, the original packaging is damaged, torn, or open, the Buyer must then check the condition of the Products. The Buyer must unpack the package in the presence of the delivery person. If the Products are damaged, the Buyer must refuse the package and note this reservation, along with their signature, on the delivery slip (package refused because it was open or damaged).

1. 2. This verification is considered complete once the Buyer, or a person authorized by them, has signed the delivery note. The Buyer assumes all risks associated with transport from the moment the goods are physically received.

1. 3. The Buyer must then confirm these reservations to the carrier by registered mail within three (3) business days of receiving the Product(s), including supporting photos, and send a copy of this letter by email ( order@lablousedelyon.com ) or by mail to La Blouse de Lyon – 21 rue Gérando, 75009 Paris. If applicable, the Buyer may benefit from the exchange and refund conditions applicable to their order in the event of exercising their right of withdrawal.

1. 4. If the packaging is in good condition but the product is damaged when opened, it is the Buyer's responsibility to return it to La Blouse de Lyon under the conditions described below for assessment.

1. 5. The Buyer must ensure that the Products delivered correspond to the order. In the event of non-conformity of the Products with the specifications mentioned in the delivery note, the Buyer must return, within fourteen (14) calendar days from the date of receipt of the order by the Buyer, the complete Products, in their original condition and packaging to the following address: La Blouse de Lyon – 21 rue Gérando, 75009 Paris.

1. 6. In the event of non-conformity of the Products ordered or receipt of damaged Products, the return costs will be borne by La Blouse de Lyon.

8. RETURN/EXCHANGE POLICY

1. 1. In accordance with the provisions of the Consumer Code, the Buyer has a period of 14 (fourteen) working days from the receipt of his order, to exercise his right of withdrawal without penalties, with the exception of the return costs which remain the responsibility of the Buyer.

   2. In this case, the Buyer may in particular use the form template included as an appendix to these Terms and Conditions, or the one attached to the order.

Products must be returned in their original condition and complete (packaging, accessories, instructions, labels) within 15 (fifteen) days to the following postal address: 21 rue Gérando, 75009 Paris , or to the Bangla Mart collection point (35 Boulevard Marguerite de Rochechouart, 75009 Paris), mentioning the email address contact@lablousedelyon.com and accompanied by :

• the return form which will have been attached to the order completed with a request for exchange or refund;
• from the sales invoice;
• Buyer's full name, address and telephone number.

1. 3. Products that are incomplete, damaged, soiled or washed by the Buyer will not be accepted for return.

1. 4. In accordance with the provisions of Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to:

• the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• the supply of goods made to the consumer's specifications or clearly personalized.

1. 5. If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) will be refunded. Return shipping costs are the responsibility of the buyer. Any claim not made in accordance with the rules defined above and within the specified time limits will not be considered and will release La Blouse de Lyon from all liability towards the buyer.

1. 6. Upon receipt of the returned Product, La Blouse de Lyon will inspect the Products to determine if they meet the return conditions stated above. Once the return is validated, an exchange (subject to availability) or a refund will be processed within 14 (fourteen) days of La Blouse de Lyon receiving the Products returned by the Buyer.

1. 7. In case of a sizing issue, an exchange is possible under certain conditions:

• For any product return, please contact our customer service department beforehand by email: order@lablousedelyon.com .
• As a reminder, exchanged Products must be in perfect condition, labeled, unworn or unused.
• Shipping costs will remain the responsibility of the Buyer.

9. PRODUCT WARRANTY

1. 1. La Blouse de Lyon guarantees the conformity of the goods to the contract, allowing the Buyer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee against defects in the thing sold within the meaning of Articles 1641 et seq. of the Civil Code.

• Article L. 217-4 of the Consumer Code:

The seller delivers goods that conform to the contract and is liable for any defects in conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.

• Article L. 217-5 of the Consumer Code:

The property conforms to the contract:

1° If it is suitable for the purpose usually expected of similar goods and, where applicable:

– if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model;

– if it possesses the qualities that a buyer can legitimately expect, having regard to the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

• Article L. 217-12 of the Consumer Code:

The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods, without prejudice to the last two paragraphs of Article L. 217-9.

• Article 1641 of the Civil Code:

The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

• Article 1648, paragraph 1 of the Civil Code:

The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

1. 2. In the event of implementation of the legal guarantee of conformity:

• The Buyer has a period of 2 years from the delivery of the goods to take action;
• The Buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
• The Buyer is exempt from providing proof of the existence of the non-conformity of the goods during the 6 months following delivery of the goods.

1. 3. In the event of implementation of the guarantee against hidden defects within the meaning of article 1641 of the civil code, the Buyer may choose between the termination of the sale or a reduction in price in accordance with article 1644 of the civil code.

10. FORCE MAJEURE

1. 1. Any circumstances beyond the control of the Parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exemption from the obligations of the parties and shall result in their suspension.

1. 2. The performance by La Blouse de Lyon of its obligations under these Terms and Conditions will be suspended in the event of force majeure which would hinder or delay its performance.

11. INTELLECTUAL PROPERTY

1. 1. The content of the Website (technical documents, drawings, photographs, etc.) remains the exclusive property of the company LJVO which operates La Blouse de Lyon, the sole holder of the intellectual property rights over this content.

1. 2. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement.

12. PROTECTION OF PERSONAL DATA

1. 1. With each order placed on the Website, La Blouse de Lyon collects certain information provided by the Buyer, which constitutes personal data. This data is necessary for processing the order and issuing invoices and may be shared with La Blouse de Lyon's partners responsible for order fulfillment, processing, management, and payment.

1. 2. Data strictly necessary for the completion of the payment may be kept for evidentiary purposes and used only in the event of a dispute concerning the transaction, up to a limit of 13 months following the debit date, or 15 months in the case of deferred debit payment cards.

1. 3. This data may also be used to submit to the Buyer, subject to their express consent, products offered by La Blouse de Lyon similar to those ordered.

1. 4. Subject to the Buyer's express consent, this data may also be communicated to La Blouse de Lyon's commercial partners for advertising purposes.

1. 5. The Buyer has a permanent right to access, modify, rectify and object to information concerning him/her. This right can be exercised at the Buyer's request, by email ( order@lablousedelyon.com ).

13. GENERAL PROVISIONS

1. 1. Partial invalidation : If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or as a result of a final decision of a competent court, the other provisions shall remain in full force and effect.

1. 2. Non-waiver: The failure of either Party to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.

1. 3. Language of the Terms and Conditions: These Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

1. 4. Mediation: The Buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

1. 5. Applicable Law – Jurisdiction: Products sold by La Blouse de Lyon are subject to French law, regardless of the Buyer's country/region of residence or the place where the order was placed. In the absence of an amicable agreement, any dispute relating to the existence, interpretation, or performance of these Terms and Conditions shall, even in the case of multiple defendants, fall under the exclusive jurisdiction of the competent French courts in accordance with the rules set forth in the French Code of Civil Procedure.

14. LEGAL NOTICES

1. 1. The website www.lablousedelyon.com is published by SAS LJVO, a company with a capital of €3,000, registered with the Paris Trade and Companies Register under number 533862587, and whose registered office is located at 21 rue Gérando, 75009 Paris. SAS LJVO is subject to VAT and identified by the individual number FR 15 533 862 587 in accordance with Article 286 ter of the French General Tax Code.

1. 2. Contacts:

      Email: contact@lablousedelyon.com

1. 3. Publication of the website www.lablousedelyon.com :

• The website's publishing director is Gwendoline Van Opstal.
• The website's editorial manager is Nicolas Le Jeune.
• The website is hosted by ionos.fr.