Terms of Sales

1. PREAMBLE

1. 1. The company LJVO, a simplified joint-stock company with a share capital of 3,000 euros, whose registered office is located at 21 rue Gérando, 75009 Paris and registered under number 533 862 587 in the Paris Trade and Companies Register, markets under the name La Blouse de Lyon (hereinafter " La Blouse de Lyon ") professional ready-to-wear items as well as all fashion items and accessories (the " Products " or the " Product ") intended for individuals (the " Buyers " or the " Buyer ").

1. 2. Any use of the La Blouse de Lyon website www.lablousedelyon.com (the “ Website ”) is governed by these General Terms and Conditions of Sale (“ GTC ”). For the purposes of these GTC, the Buyer and La Blouse de Lyon are individually or collectively referred to as the Party or Parties.

1. 3. The fact that the Buyer orders a product offered for sale on the Website implies full and complete acceptance of these General Terms and Conditions of Sale, which the Buyer acknowledges having read prior to placing his order.

1. 4. La Blouse de Lyon reserves the right to modify these General Terms and Conditions at any time by publishing a new version on the Website. However, the General Terms and Conditions applicable to the order are those accepted by the Buyer at the time the order is placed.

1. 5. These General Terms and Conditions apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
   6. These General Terms and Conditions are applicable to the parties on the date of validation of the order. They are applicable for the duration necessary for the execution of the order, until the extinction of the guarantees and obligations of La Blouse de Lyon.

2. PRODUCT INFORMATION

1. 1. The Products governed by these General Terms and Conditions are those which appear on the La Blouse de Lyon website and which are indicated as sold and shipped. They are offered within the limit of available stocks.

1. 2. The Products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, La Blouse de Lyon cannot be held liable.

1. 3. The photographs of the Products are not contractual.

1. 4. For any information or questions, La Blouse de Lyon customer service is at your disposal:

• By telephone: 01.48.78.65.16 from Tuesday to Friday from 11 a.m. to 7 p.m.
• By email: contact@lablousedelyon.com

3. PRODUCT ORDERS AND STEPS TO COMPLETE AN ONLINE ORDER

1. 1. The Buyer has the possibility of placing his order online, from the online catalog, for any Product, within the limit of available stocks.

1. 2. In order to place an order, the Buyer must follow the following steps:

1. Access the Website,
2. Follow the instructions on the Website,
3. Complete the order form including the delivery address for the Products,
4. Check the form control elements and, if necessary, identify and correct errors,
5. Then validate the order and the total amount to pay.

1. 3. The Buyer will receive in return an e-mail confirmation of payment of the order.

1. 4. The sale will be considered final after actual collection by La Blouse de Lyon of the full price. Any order implies acceptance of the prices and descriptions of the Products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.

1. 5. In the event of unavailability of an ordered Product, the Buyer will be informed by email as soon as possible. La Blouse de Lyon will offer the Buyer either to order another item presented on the Website as a replacement, or to cancel the order. The cancellation of the order for this Product and its possible refund will then be made. If several Products form the order, the remainder of the order will remain firm and final.

1. 6. In certain cases, including non-payment, incorrect address, other problem with La Blouse de Lyon's account, or if the order seems abnormal (particularly given the quantities ordered), placed in bad faith or for any other reason in particular, and in particular if there is a dispute with the Buyer concerning the payment of a previous order, La Blouse de Lyon reserves the right to refuse the Buyer's order until the problem is resolved.

1. 7. All orders placed on the Website are intended solely for the personal use of the Buyer. Consequently, the Buyer or the recipient of the products will refrain from any partial or total resale of the Products.

1. 8. For any questions regarding the tracking of an order, the Buyer must send an email to the following address – contact@lablousedelyon.com

4. PRICE

1. 1. La Blouse de Lyon reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

1. 2. Prices are indicated in euros. They do not include delivery costs, which are charged in addition and indicated before the order is validated. Prices include the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the Products in the online store.

1. 3. The price is payable in full and in a single payment at the time of ordering on the Website. At no time may the amounts paid be considered as deposits or down payments.

1. 4. If one or more taxes or contributions, particularly environmental ones, were to be created or modified, either upwards or downwards, this change may be reflected in the sale price of the Products.

1. 5. Customs duties or other local taxes or import duties or state taxes may be required in certain cases. These duties and sums are not the responsibility of La Blouse de Lyon. They will be at the expense and responsibility of the Buyer. La Blouse de Lyon invites the Buyer to inquire about these aspects with the corresponding local authorities.

5. PAYMENT TERMS

1. 1. Payment of the price is made in cash when ordering, according to the following methods: credit card, bank transfer or PayPal. Payments by check are not accepted.

1. 2. Once the payment has been made by the Buyer, the amount is immediately debited after verification of this information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay by card is irrevocable upon activation.

1. 3. By providing his credit card information, the Buyer authorizes La Blouse de Lyon to debit his credit card for the total amount of the order.

1. 4. The Buyer confirms that he is the holder of the credit card to be debited and that the name on the card is his. He communicates the numbers and the expiry date of his credit card and, where applicable, the numbers of the visual cryptogram. If the debit could not be confirmed, the transaction would be immediately cancelled and the order would be canceled.

1. 5. The occurrence of an unpaid amount due to fraudulent use of a bank card will result in the recording of information associated with this failure with an incident payment file implemented by a third-party organization.

6. DELIVERY TERMS

1. 1. The Products are delivered to the address indicated by the Buyer when ordering, the Buyer must ensure its accuracy. Any package returned to La Blouse de Lyon due to an incorrect or incomplete delivery address will be reshipped at the Buyer's expense. The Buyer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address.

1. 2. The Products are delivered in France, Europe or to non-European countries, by a carrier chosen by La Blouse de Lyon. Delivery costs and times may vary depending on the delivery destination and the size or weight of the Products ordered.

1. 3. Except in cases of force majeure or during periods of closure of the online store which will be announced on the Website, shipping times will be, within the limits of available stocks, those indicated in the order confirmation email.

1. 4. If the Buyer is absent on the day of delivery, the delivery person will leave a calling card in the mailbox, which will allow the package to be collected from the location and within the time period indicated.

1. 5. In the event of a delay in delivery of more than 7 (seven) days after the expiry of the agreed delivery period, the Buyer may cancel the order concerned by email ( contact@lablousedelyon.com ) or by registered letter with acknowledgment of receipt to La Blouse de Lyon – 21 rue Gérando, 75009 Paris. The contract will be considered terminated upon receipt by La Blouse de Lyon of the email or registered letter informing it of this termination, unless La Blouse de Lyon has performed in the meantime. In this case, when the contract is terminated, La Blouse de Lyon is required to reimburse the Buyer for all sums paid, at the latest within 14 (fourteen) days following the date on which the contract was terminated.

7. PRODUCT CONFORMITY

1. 1. The Buyer is required to check the condition of the packaging and the items upon delivery. If at the time of delivery, the original packaging is damaged, torn, open, the Buyer must then check the condition of the Products. The Buyer must unpack the package in the presence of the delivery person. If the Products are damaged, the Buyer must refuse the package and note a reservation accompanied by his signature on the delivery slip (package refused because opened or damaged).

1. 2. This verification is considered to have been carried out as soon as the Buyer, or a person authorized by him, has signed the delivery note. The risks related to transport are the responsibility of the Buyer from the moment the items are physically received by the latter.

1. 3. The Buyer must then confirm these reservations to the carrier by registered mail no later than 3 (three) working days following receipt of the Product(s) with supporting photos and send a copy of this letter by email ( contact@lablousedelyon.com ) or by post to La Blouse de Lyon – 21 rue Gérando, 75009 Paris. Where applicable, the Buyer may benefit from the exchange and refund conditions for their order applicable in the event of exercising their right of withdrawal.

1. 4. If the packaging is in good condition but the product is damaged when opened, it is the Buyer's responsibility to return it to La Blouse de Lyon under the conditions described below for assessment.

1. 5. The Buyer must ensure that the Products delivered to him correspond to the order. In the event of non-conformity of the Products with the specifications mentioned in the shipping slip, the Buyer must return, within fourteen (14) calendar days from the date of receipt of the order by the Buyer, the complete Products, in their original condition and packaging to the following address: La Blouse de Lyon – 21 rue Gérando, 75009 Paris.

1. 6. In the event of non-conformity of the Products ordered or receipt of damaged Products, the return costs will be borne by La Blouse de Lyon.

8. RETURN / EXCHANGE POLICY – RIGHT OF WITHDRAWAL

1. 1. In accordance with the provisions of the Consumer Code, the Buyer has a period of 14 (fourteen) working days from receipt of his order to exercise his right of withdrawal without penalty, with the exception of return costs which remain the responsibility of the Buyer.

1. 2. The right of withdrawal can be exercised by email ( contact@lablousedelyon.com ) indicating:

• the returned product;
• the reason for the return/exchange;
• the invoice number;
• the name, address and telephone number of the Buyer.

In this case, the Buyer may in particular use the model form appearing in the appendix to these General Terms and Conditions.

1. 3. Upon receipt of your withdrawal request, La Blouse de Lyon will send an acknowledgement of receipt by email containing a return number.

1. 4. The Products must be returned in their original condition and complete (packaging, accessories, instructions, labels), within 15 (fifteen) days following notification to La Blouse de Lyon of the Buyer's decision to withdraw, by parcel with acknowledgment of receipt, to the following postal address: 21 rue Gérando, 75009 Paris, and accompanied by:

• of the return voucher which will have been attached to the order;
• of the sales invoice;
• the Buyer's first and last names, address and telephone number.

1. 5. Products that are incomplete, damaged, spoiled or soiled by the Buyer will not be accepted.

1. 6. In accordance with the provisions of Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to:

• the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• the supply of goods made to the consumer's specifications or clearly personalized.

1. 7. In the event of exercising the right of withdrawal within the aforementioned period, the price of the Product(s) purchased will be refunded. The return costs are the responsibility of the Buyer. Any claim not made in accordance with the rules defined above and within the time limits will not be taken into account and will release La Blouse de Lyon from any liability towards the Buyer.

1. 8. Upon receipt of the returned Product, La Blouse de Lyon will check the Products to determine whether they meet the return conditions set out above. As soon as the return is validated, the exchange (subject to availability) or refund will be made within 14 (fourteen) days at the latest from receipt by La Blouse de Lyon of the Products returned by the Buyer.

1. 9. In case of a size problem, exchange is possible under certain conditions:

• For any product return, please contact our customer service in advance by telephone on 01.48.78.65.16 or by email: contact@lablousedelyon.com .
• As a reminder, the exchanged Products must be in perfect condition, labeled, not worn or used.
• Shipping costs will be borne by the Buyer.

9. PRODUCT WARRANTY

1. 1. La Blouse de Lyon guarantees the conformity of the goods to the contract, allowing the Buyer to make a request under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or the guarantee of defects in the thing sold within the meaning of Articles 1641 et seq. of the Civil Code.

• Article L. 217-4 of the Consumer Code:

The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

It is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under its responsibility by the contract or has been carried out under its responsibility.

• Article L. 217-5 of the Consumer Code:

The property complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable:

– if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

– if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

• Article L. 217-12 of the Consumer Code:

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods, without prejudice to the last two paragraphs of Article L. 217-9.

• Article 1641 of the Civil Code:

The seller is liable for the warranty against hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

• Article 1648 paragraph 1 of the Civil Code:

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

1. 2. In the event of implementation of the legal guarantee of conformity:

• the Buyer has a period of 2 years from delivery of the goods to take action;
• the Buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
• the Buyer is exempt from providing proof of the existence of the lack of conformity of the goods during the 6 months following delivery of the goods.

1. 3. In the event of implementation of the guarantee against hidden defects within the meaning of Article 1641 of the Civil Code, the Buyer may choose between the resolution of the sale or a reduction in the price in accordance with Article 1644 of the Civil Code.

10. FORCE MAJEURE

1. 1. Any circumstances beyond the control of the Parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption from the obligations of the Parties and result in their suspension.

1. 2. The performance by La Blouse de Lyon of its obligations under these T&Cs will be suspended in the event of force majeure which hinders or delays its performance.

11. INTELLECTUAL PROPERTY

1. 1. The content of the Website (technical documents, drawings, photographs, etc.) remains the exclusive property of the company LJVO which operates La Blouse de Lyon, the sole holder of intellectual property rights over this content.

1. 2. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

12. PROTECTION OF PERSONAL DATA

1. 1. During each order on the Website, La Blouse de Lyon collects certain information provided by the Buyer constituting personal data. This data is necessary for processing the order and issuing invoices and may be communicated to La Blouse de Lyon's partners responsible for the execution, processing, management and payment of orders.

1. 2. The data strictly necessary for the payment to be made may be kept for proof purposes and only used in the event of a dispute over the transaction within the limit of 13 months following the debit date, or 15 months in the case of deferred debit payment cards.

1. 3. This data may also be used to submit to the Buyer, subject to their express consent, products offered by La Blouse de Lyon similar to those ordered.

1. 4. Subject to the express consent of the Buyer, this data may also be communicated to La Blouse de Lyon's commercial partners for advertising purposes.

1. 5. The Buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right may be exercised at the request of the Buyer, by email ( contact@lablousedelyon.com ).

13. GENERAL PROVISIONS

1. 1. Partial non-validation : If one or more provisions of these General Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

1. 2. Non-waiver: The fact that one of the Parties does not avail itself of a breach by the other Party of any of the obligations referred to in these General Terms and Conditions cannot be interpreted for the future as a waiver of the obligation in question.

1. 3. Language of the T&Cs: These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.

1. 4. Mediation: The Buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

1. 5. Applicable law – Jurisdiction: The Products sold by La Blouse de Lyon are subject to French law regardless of the country/region of residence of the Buyer and the place where the order was placed. In the absence of an amicable agreement, any dispute relating to the existence, interpretation, execution of these General Terms and Conditions will, even in the event of multiple defendants, be under the exclusive jurisdiction of the competent French courts in application of the rules laid down by the French Code of Civil Procedure.

14. LEGAL NOTICES

1. 1. The website www.lablousedelyon.com is published by the company SAS LJVO with a capital of €3,000, registered in the Paris Trade and Companies Register under number 533862587, whose head office is located at 21 rue Gérando, 75009 Paris. The company SAS LJVO is subject to VAT and identified by the individual number FR 15 533 862 587 in application of article 286 ter of the French General Tax Code.

1. 2. Contacts:

      Customer Service Phone Number: 01.48.78.65.16

      Email: contact@lablousedelyon.com

1. 3. Publication of the site www.lablousedelyon.com :

• The publication director of the website is Gwendoline Van Opstal.
• The editorial manager of the website is Nicolas Le Jeune.
• The website is hosted by ionos.fr.

ANNEX – WITHDRAWAL FORM

For the attention of La Blouse de Lyon,

21 rue Gérando, 75009 Paris

contact@lablousedelyon.com

I hereby notify you of my withdrawal from the contract for the sale of the property below:

Ordered on [__] / Received on: [__]

Reason for return:

Consumer Name: [__]

Consumer address: [__]

Signature of the consumer [__] (only if this form is notified on paper)

Date : [__]