Terms of Sales

1. PREAMBLE

1. 1. The company LJVO, a simplified joint stock company with a share capital of 3,000 euros, whose head office is located at 21 rue Gérando, 75009 Paris and registered under number 533 862 587 in the Paris Trade and Companies Register, markets under the brand La Blouse de Lyon (hereinafter “ La Blouse de Lyon ”) sells professional ready-to-wear items as well as all fashion items and accessories (the “ Products ” or the “ Product ”) intended for individuals (the “ Buyers” ). » or the “ Buyer ”).

1. 2. Any use of the La Blouse de Lyon website www.lablousedelyon.com (the “ Website ”) is governed by these General Conditions of Sale (“ CGV ”). For the purposes of these General Terms and Conditions, the Buyer and La Blouse de Lyon are individually or collectively referred to as the Party or Parties.

1. 3. The fact of the Buyer ordering a product offered for sale on the Website implies full and complete acceptance of these General Terms and Conditions of which the Buyer acknowledges having read prior to his order.

1. 4. La Blouse de Lyon reserves the right to modify these General Terms and Conditions at any time by publishing a new version on the Website. However, the General Terms and Conditions applicable to the order are those accepted by the Buyer at the time of placing the order.

5. These General Terms and Conditions apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.
6. These General Terms and Conditions are applicable to the parties on the date of validation of the order. They are applicable for the duration necessary for the execution of the order, until the extinction of the guarantees and obligations of La Blouse de Lyon.

2. PRODUCT INFORMATION

1. 1. The Products governed by these General Terms and Conditions are those which appear on the La Blouse de Lyon Website and which are indicated as sold and shipped. They are offered while stocks last.

1. 2. The Products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, La Blouse de Lyon cannot be held responsible.

1. 3. Photographs of the Products are not contractual.

1. 4. For any information or questions, La Blouse de Lyon customer service is at your disposal:

• By telephone: 01.48.78.65.16 Tuesday to Friday from 11 a.m. to 7 p.m.
• By email: contact@lablousedelyon.com

3. PRODUCT ORDERS AND STEPS TO COMPLETE AN ONLINE ORDER

1. 1. The Buyer has the possibility of placing his order online, from the online catalog, for any Product, within the limits of available stocks.

1. 2. In order to place an order, the Buyer must follow the following steps:

1. Access the Website,
2. Follow the instructions on the Website,
3. Complete the order form including the delivery address of the Products,
4. Check the control elements of the form and, if necessary, identify and correct errors,
5. Then validate the order and the total amount to pay.

1. 3. The Buyer will receive in return an email confirmation of payment for the order.

1. 4. The sale will be considered final after actual receipt by La Blouse de Lyon of the entire price. Any order constitutes acceptance of the prices and descriptions of the Products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

1. 5. If an ordered Product is unavailable, the Buyer will be informed by email as soon as possible. La Blouse de Lyon will offer the Buyer either to order another item presented on the Website as a replacement, or to cancel the order. The order for this Product will be canceled and its possible refund will be made. If several Products form the order, the remainder of the order will remain firm and final.

1. 6. In certain cases, notably non-payment, incorrect address, other problem on La Blouse de Lyon's account, or if the order seems abnormal (particularly given the quantities ordered), placed in bad faith or for any other particular reason, and in particular if there is a dispute with the Buyer concerning the payment of a previous order, La Blouse de Lyon reserves the right to refuse the Buyer's order until the problem is resolved.

1. 7. All orders placed on the Website are intended solely for the personal use of the Buyer. Consequently, the Buyer or recipient of the products will refrain from any partial or total resale of the Products.

1. 8. For any questions relating to the tracking of an order, the Buyer must send an email to the following address – contact@lablousedelyon.com .

      
      

4. PRICE

1. 1. La Blouse de Lyon reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

1. 2. Prices are in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the Products in the online store.

1. 3. The price is payable in full and in a single payment at the time of ordering on the Website. At no time can the sums paid be considered as deposits or deposits.

1. 4. If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the Products.

1. 5. Customs duties or other local taxes or import duties or state taxes may be required in some cases. These rights and sums are not the responsibility of La Blouse de Lyon. They will be at the expense and responsibility of the Buyer. La Blouse de Lyon invites the Buyer to inquire about these aspects with the corresponding local authorities.

      
      

5. PAYMENT TERMS

1. 1. Payment of the price is made in cash when ordering, according to the following methods: credit card, bank transfer or paypal. Payments by check are not accepted.

1. 2. Once payment is made by the Buyer, the amount is immediately debited after verification of this information. In accordance with article L. 132-2 of the monetary and financial code, the commitment to pay by card is irrevocable upon activation.

1. 3. By providing information relating to their credit card, the Buyer authorizes La Blouse de Lyon to debit their credit card for the total amount of the order.

1. 4. The Buyer confirms that he is the holder of the credit card to be debited and that the name appearing on the card is indeed his own. He communicates the numbers and the expiry date of his credit card and, where applicable, the numbers of the visual cryptogram. If the charge could not be confirmed, the transaction would be immediately reversed and the order would be cancelled.

1. 5. The occurrence of an unpaid amount due to fraudulent use of a bank card will result in the information associated with this failure being recorded with an incident payment file implemented by a third party organization.

      
      

6. DELIVERY TERMS

1. 1. The Products are delivered to the address indicated by the Buyer when ordering, the Buyer must ensure its accuracy. Any package returned to La Blouse de Lyon due to an incorrect or incomplete delivery address will be reshipped at the Buyer's expense. The Buyer may, at his request, have an invoice sent to the billing address and not to the delivery address.

1. 2. The Products are delivered in France, in Europe or to non-European countries, by a carrier chosen by La Blouse de Lyon. Costs and delivery times may differ depending on the delivery destination and the size or weight of the Products ordered.

1. 3. Except in cases of force majeure or during periods of closure of the online store which will be announced on the Website, shipping times will be, within the limits of available stocks, those indicated on the order confirmation email.

1. 4. If the Buyer is absent on the day of delivery, the delivery person will leave a calling card in the mailbox, which will allow the package to be collected from the location and within the time indicated.

1. 5. In the event of a delay in delivery of more than 7 (seven) days after the expiration of the agreed delivery time, the Buyer may cancel the order concerned by email ( contact@lablousedelyon.com ) or by registered letter with acknowledgment of receipt to La Blouse de Lyon – 21 rue Gérando, 75009 Paris. The contract will be considered terminated upon receipt by La Blouse de Lyon of the email or registered letter informing it of this resolution, unless La Blouse de Lyon has complied in the meantime. In this case, when the contract is terminated, La Blouse de Lyon is required to reimburse the Buyer for all sums paid, at the latest within 14 (fourteen) days following the date on which the contract was terminated.

      
      

7. PRODUCT COMPLIANCE

1. 1. The Buyer is required to check the condition of the packaging as well as the items upon delivery. If at the time of delivery, the original packaging is damaged, torn or opened, the Buyer must then check the condition of the Products. The Buyer must unpack the package in the presence of the delivery person. If the Products are damaged, the Buyer must refuse the package and note a reservation accompanied by his signature on the delivery slip (package refused because open or damaged).

1. 2. This verification is considered to have been carried out once the Buyer, or a person authorized by him, has signed the delivery note. The risks associated with transport are the responsibility of the Buyer from the moment the items are physically received by the latter.

1. 3. The Buyer must then confirm these reservations to the carrier by registered mail at the latest within 3 (three) working days following receipt of the Product(s) with supporting photos and send a copy of this letter by email ( contact@lablousedelyon .com ) or by mail to La Blouse de Lyon – 21 rue Gérando, 75009 Paris. Where applicable, the Buyer may benefit from the exchange and refund conditions for their order applicable in the event of exercising their right of withdrawal.

1. 4. If the packaging is in good condition but the product is damaged when opened, it is up to the Buyer to return it to La Blouse de Lyon under the conditions described below for expertise.

1. 5. The Buyer must ensure that the Products delivered to him correspond to the order. In the event of non-compliance of the Products with the specifications mentioned in the shipping note, the Buyer must return, within fourteen (14) calendar days from the date of receipt of the order by the Buyer, the complete Products , in their original condition and packaging to the following address: La Blouse de Lyon – 21 rue Gérando, 75009 Paris.

1. 6. In the event of non-conformity of the Products ordered or receipt of damaged Products, the return costs will be covered by La Blouse de Lyon.

      
      

8. RETURN / EXCHANGE POLICY – RIGHT OF WITHDRAWAL

1. 1. In accordance with the provisions of the Consumer Code, the Buyer has a period of 14 (fourteen) working days from receipt of their order to exercise their right of withdrawal without penalty, with the exception of return costs. which remain the responsibility of the Buyer.

1. 2. The right of withdrawal can be exercised by email ( contact@lablousedelyon.com ) indicating:

• the returned Product;
• the reason for the return/exchange;
• the invoice number;
• the name, address and telephone number of the Buyer.

In this case, the Buyer may in particular use the model form appearing in the appendix to these General Terms and Conditions.

1. 3. Upon receipt of your withdrawal request, La Blouse de Lyon will send an acknowledgment of receipt by email containing a returns number.

1. 4. The Products must be returned in their original condition and complete (packaging, accessories, instructions, labels), within 15 (fifteen) days following notification to La Blouse de Lyon of the Buyer's decision to withdraw, by parcel with acknowledgment of receipt, to the following postal address: 21 rue Gérando, 75009 Paris, and accompanied by:

• the return number which will have been communicated;
• the sales invoice;
• first and last names, address and telephone number of the Buyer.

1. 5. Products that are incomplete, damaged, damaged or soiled by the Buyer will not be taken back.

1. 6. In accordance with the provisions of article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to:

• the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• the supply of goods made to the consumer's specifications or clearly personalized.

1. 7. If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased will be refunded. Return costs are the responsibility of the Buyer. Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release La Blouse de Lyon from any liability towards the Buyer.

1. 8. Upon receipt of the returned Product, La Blouse de Lyon will inspect the Products to determine whether they meet the return conditions set out above. As soon as the return is validated, the exchange (subject to availability) or refund will be made within 14 (fourteen) days at the latest from receipt, by Blouse de Lyon, of the Products returned by the 'Buyer.

1. 9. In the event of a size problem, exchange is possible under certain conditions:

• For any product returns, please contact our customer service in advance by telephone at 01.48.78.65.16 or by email: contact@lablousedelyon.com .
• As a reminder, the Products exchanged must be in perfect condition, labeled, unworn or used.
• Shipping costs will remain the responsibility of the Buyer.

9. PRODUCT WARRANTY

1. 1. La Blouse de Lyon guarantees the conformity of the goods with the contract, allowing the Buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the Consumer Code or the guarantee defects in the item sold within the meaning of articles 1641 et seq. of the civil code.

• Article L. 217-4 of the Consumer Code:

The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

• Article L. 217-5 of the Consumer Code:

The property complies with the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

– if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

– if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

• Article L. 217-12 of the Consumer Code:
  

Action resulting from lack of conformity is prescribed two years from delivery of the goods, without prejudice to the last two paragraphs of Article L. 217-9.

• Article 1641 of the civil code:

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have used it. would have given only a lower price, if he had known them.

• Article 1648 paragraph 1 of the civil code:

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

1. 2. In the event of implementation of the legal guarantee of conformity:

• the Buyer has a period of 2 years from delivery of the goods to act;
• the Buyer can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
• the Buyer is exempt from providing proof of the existence of the lack of conformity of the goods during the 6 months following delivery of the goods.

1. 3. In the event of implementation of the guarantee against hidden defects within the meaning of article 1641 of the civil code, the Buyer can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code.

      
      

10. FORCE MAJEURE

1. 1. Any circumstances beyond the control of the Parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the Parties and result in their suspension.

2. The execution by La Blouse de Lyon of its obligations under these General Terms and Conditions will be suspended in the event of force majeure which would hinder or delay their execution.

11. INTELLECTUAL PROPERTY

1. 1. The content of the Website (technical documents, drawings, photographs, etc.) remains the exclusive property of the company LJVO which operates La Blouse de Lyon, the sole owner of the intellectual property rights to this content.

1. 2. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

      
      

12. PROTECTION OF PERSONAL DATA

1. 1. During each order on the Website, La Blouse de Lyon collects certain information provided by the Buyer constituting personal data. This data is necessary for processing the order and issuing invoices and may be communicated to La Blouse de Lyon partners responsible for the execution, processing, management and payment of orders.

1. 2. The data strictly necessary for payment to be made may be kept for purposes of proof and may only be used in the event of a dispute over the transaction within the limit of 13 months, following the debit date, or 15 months in the event of deferred debit payment cards.

1. 3. These data may also be used to submit to the Buyer, subject to their express consent, products offered by La Blouse de Lyon similar to those ordered.

1. 4. Subject to the express consent of the Buyer, this data may also be communicated to La Blouse de Lyon's commercial partners for advertising purposes.

1. 5. The Buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised at the request of the Buyer, by email ( contact@lablousedelyon.com ).

      
      

13. GENERAL PROVISIONS

1. 1. Partial non-validation : If one or more stipulations of these General Terms and Conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and their scope.

1. 2. Non-waiver: The fact for one of the Parties not to take advantage of a failure by the other Party to fulfill any of the obligations referred to in these General Terms and Conditions cannot be interpreted for the future as a waiver of the obligation in question.

1. 3. Language of the T&Cs: These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

1. 4. Mediation: The Buyer may resort to conventional mediation, in particular to the Consumer Mediation Commission or to existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of CONTESTATION.

1. 5. Applicable law – Jurisdiction: The Products sold by La Blouse de Lyon are subject to French law regardless of the country/region of residence of the Buyer and the place of placing the order. In the absence of an amicable agreement, any dispute relating to the existence, interpretation or execution of these General Conditions of Sale will, even in the event of multiple defendants, fall under the exclusive jurisdiction of the competent French courts in accordance with the rules laid down by the French code of civil procedure.

      
      

14. LEGAL NOTICE

1. 1. The site www.lablousedelyon.com is published by the company SAS LJVO with capital of €3,000, registered in the Paris Trade and Companies Register under number 533862587, whose head office is located at 21 rue Gérando, 75009 Paris. The company SAS LJVO is subject to VAT and identified by the individual number FR 15 533 862 587 in application of article 286 ter of the general tax code.

1. 2. Contacts:

      Customer Service telephone number: 01.48.78.65.16

      Email: contact@lablousedelyon.com

1. 3. Publication of the site www.lablousedelyon.com :

• The website’s publishing director is Gwendoline Van Opstal.
• The editorial manager of the website is Nicolas Le Jeune.
• The website host is ionos.fr.

ANNEX – WITHDRAWAL FORM

To the attention of La Blouse de Lyon,

21 rue Gérando, 75009 Paris

contact@lablousedelyon.com

I hereby notify you of my withdrawal from the contract relating to the sale of the property below:

Ordered on [__] / Received on: [__]

Reason for return:

Consumer name: [__]

Consumer address: [__]

Signature of the consumer [__] (only if this form is notified on paper)

Date : [__]